Austin, TX

IT support in Austin and Central Texas

We are a Central Texas managed service provider working with businesses of 10 to 50 people across the Austin metro. Remote support handles most issues in minutes; when something needs hands on it, we come to you.

15 minTicket pickup target during business hours
24/7Monitoring and automated response
Month to monthNo three-year contracts, ever
One numberFor laptops, phones, email and the network

Local, and that still matters

Most managed IT is delivered remotely and should be — it is faster for everyone. But a failed switch, a new office build-out, a server that will not boot or an imaging sensor that needs looking at are not remote problems. Being able to have someone at your Austin office the same day is the reason to work with a local provider rather than a national help desk.

Austin's small businesses have a specific problem

This is a market where technology salaries are set by companies with venture funding and stock plans. A 25-person practice or contractor in Round Rock is not going to win that hiring competition, and does not need to. Buying senior technology capability by the month is simply the rational move here.

Same day, not next week

Anything that stops your business gets someone on site the same day; everything else is scheduled. That commitment is only credible if the service area stays tight, which is why ours does. If you are a little further out than the list below, ask — we will tell you honestly whether we can serve you well.

FAQ

Working with a local provider

Do you come on site?
Yes, across the Austin metro. Most issues are resolved remotely within minutes, but on-site work is included in every plan rather than billed as an extra when something needs physical attention.
How quickly can you get to us?
Same day for anything that stops your business, and scheduled for everything else. We keep our service area tight for exactly this reason.
Do you work with businesses outside Austin?
We support remote and hybrid staff anywhere. For the on-site half of the service we stay within Central Texas, because a provider who cannot actually turn up is just a help desk with a local phone number.

Find out what you're actually running

A 15-minute call, then a two-hour on-site assessment and a written picture of your environment. The findings are yours to keep whether or not you hire us.